1. Scope
This Privacy Policy explains how KAT Fabricators (“KAT,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://residential.katfabricators.com/, request a quote or consultation, schedule an appointment, communicate with us, or otherwise interact with our residential services. It does not govern information handled solely under a separate customer contract, employment relationship, or third-party website that has its own privacy policy.
2. Information We Collect
Information you provide directly. We may collect your name, email address, telephone number, service address, preferred appointment date or time, project type, measurements, budget or material preferences, photographs or files you submit, communications with us, and other information you choose to provide when requesting a quote, scheduling a consultation, or contacting us.
Information collected automatically. When you use the Site, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring pages, pages viewed, links clicked, approximate location derived from IP address, dates and times of visits, and other usage or diagnostic data. We collect this information through cookies, pixels, tags, and similar technologies.
Information from third parties. We may receive information from scheduling providers, advertising and analytics providers, referral partners, social media platforms, and other service providers when you interact with their services or with our advertisements.
3. Cookies, Analytics, and Advertising
We use Google Analytics, Google Tag Manager, the Meta Pixel, and related technologies to operate the Site, understand how visitors use it, measure marketing performance, and improve our services. These tools may place or read cookies and collect identifiers and activity information. Google and Meta may process this information under their own privacy policies.
Depending on applicable law, disclosures through advertising cookies or pixels may be considered “targeted advertising,” “sharing,” or a “sale” of personal data even when we do not receive money. You may adjust browser settings, use available cookie controls, or contact us to request that we limit such processing. Where required by law, we will also process recognized browser-based opt-out preference signals.
4. How We Use Information
- Respond to quote, consultation, and customer-service requests;
- Schedule and conduct in-home consultations, measurements, fabrication, installation, and related project activities;
- Prepare estimates and communicate about appointments, selections, scheduling, and project status;
- Send transactional or informational email and text messages you request or reasonably expect;
- Send promotional email or text messages when permitted by law and consistent with your choices;
- Operate, maintain, secure, troubleshoot, and improve the Site and our services;
- Measure Site traffic, advertising effectiveness, and customer interest;
- Detect and prevent fraud, misuse, security incidents, and unlawful activity;
- Comply with legal obligations and establish, exercise, or defend legal claims; and
- Carry out another purpose disclosed to you when the information is collected or with your consent.
5. Email and Text Messages
If you provide your contact information in connection with a quote or appointment, we may contact you about that request and the resulting project. Consent to receive marketing messages is not a condition of purchasing goods or services.
If you separately opt in to promotional text messages, KAT Fabricators may send recurring marketing texts, which may be sent using automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact us using the information below. Opting out of marketing texts does not prevent us from sending non-marketing messages that are necessary to respond to your request or service your project, where permitted by law.
You may unsubscribe from marketing emails using the link in the email or by contacting us. We may still send non-promotional messages concerning an active request, appointment, transaction, or legal notice.
6. How We Disclose Information
We may disclose personal information to vendors and service providers that assist with website hosting, analytics, advertising, scheduling, communications, customer management, security, and professional services. We may also disclose information to countertop material suppliers, installers, contractors, referral partners, or other parties involved in evaluating or completing a requested project, as appropriate.
We may disclose information in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction. We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect rights or safety, investigate misconduct, or enforce agreements.
We do not sell personal information for money. As explained above, certain advertising-related disclosures may be treated as a sale, sharing, or targeted advertising under some privacy laws.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to respond to inquiries, provide services, maintain project and warranty records, meet accounting or legal obligations, resolve disputes, enforce agreements, and protect our business. Retention periods vary based on the type of information, our relationship with you, and applicable requirements. We may retain deidentified or aggregated information where permitted by law.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not submit sensitive information that we have not requested.
9. Your Privacy Rights and Choices
Depending on where you live and subject to applicable exceptions, you may have the right to confirm whether we process your personal data; access, correct, or delete it; obtain a portable copy; and opt out of targeted advertising, the sale of personal data, or certain profiling. Texas residents may exercise rights available under the Texas Data Privacy and Security Act.
To submit a privacy request, email info@katfabricators.com with “Privacy Request” in the subject line or write to us at 3424 Dilido Road, Dallas, Texas 75228. Please describe your request and provide enough information for us to verify your identity. We may ask for additional information and may deny or limit a request where permitted by law. You may appeal a denial by replying to our decision and stating that you wish to appeal. You may use an authorized agent where applicable, subject to verification of the agent’s authority and your identity.
You can control cookies through your browser and any cookie controls made available on the Site. Blocking cookies may affect Site functionality. You can also manage certain interest-based advertising choices through industry opt-out tools, but those tools do not necessarily stop all advertising.
10. Children’s Privacy
The Site and our residential services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided such information, please contact us so we can take appropriate action.
11. Third-Party Services and Links
The Site may contain links to, or integrations with, third-party services, including an embedded scheduling provider. Those parties may collect information directly from you and process it under their own privacy policies. We are not responsible for the privacy or security practices of third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on the Site with an updated effective date. If required by law, we will provide additional notice or obtain consent.
13. Contact Us
KAT Fabricators
3424 Dilido Road, Dallas, TX 75228
Email: info@katfabricators.com
Phone: 214.327.5975